What is ProShip3PL?
ProShip3PL is a logistics company based in the United States that provides storage and order fulfillment services.

What services do you offer?
We offer storage, e-commerce fulfillment, Amazon FBA prep, kitting and repacking, subscription box fulfillment, and direct response fulfillment services.

Who can benefit from your services?
E-commerce businesses, Amazon sellers, subscription box providers, and any business requiring storage and order fulfillment services.

Where are your warehouses located?
Our main warehouses are strategically located in the United States to ensure efficient distribution nationwide.

Do you provide international shipping?
Currently, we only provide fulfillment services within the United States.

How do I get started with ProShip3PL?
You can get started by contacting us through our website or phone, and our team will guide you through the onboarding process.

Do you offer custom packaging solutions?
Yes, we provide custom packaging, including branded boxes and inserts tailored to your brand needs.

Can you handle fragile or special items?
Yes, we have experience handling fragile, perishable, and other specialized items with care.

What is Amazon FBA prep?
Amazon FBA prep involves preparing your products according to Amazon’s guidelines, including labeling, packaging, and quality checks.

What types of products can you store?
We can store a wide range of products, including apparel, electronics, toys, and more, except for prohibited items.

How does your subscription box fulfillment work?
We assemble, pack, and ship subscription boxes according to your schedule, ensuring timely delivery to your customers.

How are shipping rates determined?
Shipping rates are determined based on the size, weight, and destination of your packages.

Can you integrate with my e-commerce platform?
Yes, we integrate seamlessly with popular platforms like Shopify, WooCommerce, Amazon, and others.

How do you handle returns?
We offer a comprehensive returns management service, including inspecting, restocking, or disposing of returned items as needed.

What is kitting and repacking?
Kitting involves bundling multiple items into a single package, while repacking includes modifying the original packaging to meet specific requirements.

How quickly can you ship my orders?
Orders received before our cutoff time are typically shipped the same day or within 24 hours.

Do you provide inventory management?
Yes, we offer real-time inventory tracking and management through our advanced software system.

Can I visit your warehouse?
Visits are by appointment only; please contact us to schedule a tour.

What are your storage rates?
Storage rates vary based on the type and volume of goods stored. Contact us for a customized quote.

Do you offer climate-controlled storage?
Yes, we provide climate-controlled storage for sensitive items that require specific temperature conditions.

How secure is your warehouse?
Our facilities are equipped with 24/7 surveillance, alarm systems, and restricted access to ensure maximum security.

What is your minimum order requirement?
We do not have a minimum order requirement; we cater to businesses of all sizes.

Do you provide order tracking?
Yes, we offer detailed order tracking from dispatch to delivery through our online portal.

Can you handle high-volume orders during peak seasons?
Yes, we are equipped to handle high-volume orders during peak seasons with efficient scaling.

How do I access my account dashboard?
You can access your account dashboard via our secure online portal, which provides real-time updates on inventory and orders.

Do you support international sellers?
While our fulfillment services are currently limited to the U.S., we work with international sellers who need U.S.-based fulfillment.

What is direct response fulfillment?
Direct response fulfillment involves processing and shipping orders received from marketing campaigns, including TV, radio, and online ads.

How are orders picked and packed?
Orders are picked using a barcode system to ensure accuracy and are packed according to your specifications.

Do you offer special handling for oversized items?
Yes, we have the capability to handle oversized items with special care.

Can I use my own shipping carrier?
Yes, you can use your preferred carrier, or you can choose from our list of trusted carriers for competitive rates.

How do you handle damaged goods?
Damaged goods are documented upon receipt, and we will contact you to determine the best course of action.

Can you ship to P.O. boxes?
Yes, we can ship to P.O. boxes, though certain restrictions may apply depending on the carrier.

What payment methods do you accept?
We accept various payment methods, including credit cards, ACH transfers, and PayPal.

Are there setup fees?
There may be setup fees depending on the complexity of your requirements. Contact us for a detailed pricing breakdown.

How do you handle seasonal inventory changes?
We offer flexible storage solutions to accommodate seasonal inventory changes, including short-term and long-term storage options.

What if I need to scale up my operations quickly?
Our scalable fulfillment solutions allow you to increase capacity rapidly without compromising service quality.

Do you offer white-label services?
Yes, we provide white-label fulfillment services, allowing your brand to remain at the forefront of the customer experience.

Can I access your inventory software?
Yes, our user-friendly software allows you to manage inventory, track orders, and view analytics.

What are your customer service hours?
Our customer service team is available Monday through Friday from 9 AM to 5 PM EST.

Do you charge for receiving inventory?
Yes, receiving charges may apply based on the volume and type of inventory received.

Can you handle hazardous materials?
No, we do not handle hazardous or prohibited materials.

How do you ensure the quality of my products during fulfillment?
We have quality control measures in place, including thorough checks before dispatch to ensure your products meet your standards.

Do you offer insurance for stored goods?
Yes, insurance options are available for goods stored in our facilities.

What is your shipping cutoff time?
Our cutoff time for same-day shipping is typically 2 PM EST.

How do I update my account information?
You can update your account information directly through our online portal or contact customer support for assistance.

What is your error rate in order fulfillment?
Our order fulfillment accuracy rate is over 99.8%, thanks to our advanced systems and trained staff.

Do you provide packing materials?
Yes, we provide a variety of packing materials, including eco-friendly options.

How do I cancel an order?
Orders can be canceled through the dashboard before they are processed for shipping.

Do you handle international returns?
Currently, our returns management services are only available for U.S.-based returns.

How do I contact customer service?
You can contact our customer service team via phone, email, or live chat through our website.