A large share of what Amazon marks unfulfillable is a fine product in a bruised box. ProShip3PL receives your removal orders in Medley, grades every unit into sellable, repair or dispose, sends you a photo report, re-preps the winners back into FBA, and disposes of the losers only when you say so. Returns stop being a write-off line and start being an inventory source you audit like any other.
When a buyer returns a unit, Amazon's warehouse makes a seconds-long call: back to sellable, or into the unfulfillable pile. That pile grows quietly — refused deliveries, opened-and-refunded items, warehouse-damaged stock — until the seller faces a blunt menu: pay for disposal, or pay for a removal and deal with the boxes. Most sellers, out of fatigue, choose the shredder.
That choice destroys real money, because the unfulfillable flag describes the packaging far more often than the product. A supplement with a dented outer box. A phone case whose poly bag tore in the return bag. A kit that came back complete but taped shut by the buyer. None of these are losses; they're bench work.
Our returns floor runs that bench. Removal boxes arrive and are logged against the order ID, then every unit gets opened, inspected and graded — no sampling, no pallet-level guesses. You receive counts by grade with photos of the judgment calls, and each grade follows its path: sellable stock re-preps and rides the next shipment back to FBA, repair stock gets fixed where the fix is packaging or labeling, and dispose-grade units wait, untouched, for your written instruction.
The same discipline covers direct customer returns from your FBM and Shopify channels — one grading standard across everything that comes back, whichever door it came through.
| Returns question | How the floor answers it |
|---|---|
| What actually came back? | Every arrival counted against the removal order ID, shortfalls flagged |
| What is it worth? | Unit-by-unit grading into sellable / repair / dispose, with photos |
| What returns to FBA? | Sellable and repaired units, re-prepped and relabeled to new-stock standard |
| What sells elsewhere? | Open-box grades fulfill eBay, Shopify and other channels from our racks |
| What gets destroyed? | Only what you've seen in the report and signed off on — nothing else |
Amazon's staggered removal shipments logged box by box against the order ID — so a 40-box removal that arrives over two weeks stays accounted for.
Every unit opened and judged against three grades — the difference between a returns program and a guess is exactly this step.
Counts by grade per SKU, photos of representative damage and every borderline call — decisions made from your desk, not our shrug.
New poly bags, fresh boxes, replaced labels, reassembled kit contents — the packaging-level fixes that turn "repair" back into "sellable".
Recovered units labeled and prepped to the same standard as new stock — details on our relabeling page — and folded into your next inbound shipment.
Dispose-grade units held until you decide: destruction on written instruction, return to you, or hand-off to your liquidation buyer.
Each arriving box tied to its removal order ID — Amazon ships removals in waves, and the ledger tracks every wave.
Units inspected one at a time: product condition, packaging state, seal integrity, label health — graded on the spot.
Your photo report lands with counts per grade; you pick each grade's destination with the evidence in front of you.
Sellable stock re-preps toward FBA, repairs hit the bench, other-channel units rack for fulfillment, disposals await your word.
Route the next removal here instead and read the grading report. Most sellers find the sellable fraction alone repays the experiment — and the disposal habit ends that week.
The garage stage is where recovery dies — nothing gets graded, nothing returns to FBA. Redirect the removal address to Medley and the pile becomes a processed, reported flow.
Grading is your evidence engine: we document actual unit condition with photos, you learn whether the problem is product, packaging or handling — and you argue from a record, not a hunch.
End-of-life returns don't need FBA at all. We grade them, rack the good ones, and fulfill eBay and Shopify orders from that stock until the trickle sells itself out.
Boxes are logged the business day they arrive, and grading starts as they're opened — for typical removal volumes the full grade-and-report cycle completes within a few business days of the last box landing. The slow part is upstream: Amazon ships removal orders out over days or weeks, in dribs and drabs. We log each arrival against your removal order ID so you always know how much of it has physically shown up.
Three working grades, applied unit by unit. Sellable: product and packaging intact, ready to re-enter FBA after fresh prep. Repair: the product is fine but something around it isn't — torn poly bag, crushed box, missing insert, dead label — fixable at the bench. Dispose: used, damaged, expired, or hygiene-sealed items whose seal is broken. Every unit's grade lands in your report, and borderline calls get photos so you decide, not us.
Yes — and for sellers doing quarterly cleanups it's the sensible pattern. Point multiple removal orders at our address, and arrivals accumulate under your account until you call the batch closed. Everything then grades in one pass and returns to FBA as one consolidated shipment instead of five small ones. Each removal order still reconciles separately in the report, so accounting stays clean per order.
They wait for your instruction — nothing is thrown away on our own judgment. Your options per SKU: hold them while you decide, dispose on your written go-ahead, ship them back to you or a liquidator, or list the salvageable ones on a secondary channel from our racks. The photo report gives you enough detail to choose without seeing the units in person.
Enough to make decisions remotely: batch-level counts by grade for every SKU, plus photos of representative damage and of any unit whose grade was a judgment call. If a removal arrives short against the order, or units come back that aren't yours — both happen — that's photographed and flagged too, because those discrepancies are reimbursement cases you can file with Amazon.
Through the same bench as new stock: fresh FNSKU label if the old one is compromised, new poly bag or box where packaging was opened, then into the next inbound shipment for that SKU — often riding along with a regular replenishment so the recovered units don't need their own trip. From the buyer's side there is no difference between a recovered unit and a new one; that's the standard.
Yes. Open-box and repair-grade units often earn more on eBay or your own site than as new-condition FBA stock they can no longer be. Since we ship FBM, Shopify, eBay, Etsy and Walmart orders from the same building, graded stock can sit on our racks and fulfill those channels directly — recovery isn't limited to the channel that rejected the unit.
We count every arrival against the removal order ID and report the gap the day the order stops arriving. Shortfalls, wrong items and other sellers' products mixed into your boxes are documented with photos — the paperwork you need for a reimbursement claim. Without a counted receiving record, those missing units simply vanish from your books; with one, they become a case number.
Run the per-unit math: recovery cost is the removal fee plus grading, re-prep and return shipping, weighed against what a recovered unit earns. Higher-value products, multi-unit removals of the same SKU, and returns rejected for packaging rather than product damage usually clear the bar easily; very cheap items may not. Send us your SKU and typical return volume and we'll walk the math with you before you order anything.
Tell us in the form what's coming: roughly how many units, which SKUs, and whether it's a one-time cleanup or an ongoing returns flow. Within one business day you'll have per-unit processing pricing and the exact address format for creating removal orders in Seller Central. No setup fees, no monthly minimums — quiet return months cost you nothing.
Tell us your monthly return volume and the SKUs that come back most. Within one business day you'll have per-unit pricing and the removal address for Seller Central — your next removal order can grade here instead of the shredder.
