A phone charger and a phone book weigh about the same — and deserve completely different warehouses. ProShip3PL preps consumer electronics for FBA with the habits the category demands: serial numbers captured at intake, retail boxes graded before they ship, sealed units kept sealed, and returns reviewed honestly rather than blindly relabeled. From our Medley, FL floor, twelve minutes from Amazon MIA1.
A buyer who unwraps a scuffed, dented charger box doesn't think "shipping damage" — they think "used," and the return is already half-written. That makes retail-box condition a sellability metric for electronics, not cosmetics. Our intake grades every carton face and pulls the doubtful ones aside with photos before a listing's reputation pays for them.
The second pillar is identity. Devices carry serials and IMEIs, buyers occasionally return a different unit than they bought, and Amazon's own counts sometimes drift. Logging serials at intake gives every later dispute a starting fact: here is the list of what we shipped, recorded before anyone had a reason to argue.
The third is knowing our limits. We don't run a repair bench, don't claim ESD-lab certification, and won't pretend a returned tablet was "tested" when what we did was grade its condition and completeness. Battery-containing SKUs are reviewed case-by-case against Amazon's current requirements before they enter the flow.
Since January 2026, Amazon no longer offers FBA prep or item labeling in the US, and unprepped units that arrive damaged or go missing sit outside its reimbursement coverage. For a category where a single unit can cost more than a case of anything else, that gap is worth closing before freight moves.
| Electronics reality | How we handle it |
|---|---|
| Factory seal = "new" in the buyer's mind | Sealed units stay sealed; exterior-only prep by default |
| Serial/IMEI disputes are common | Serials captured at intake, matched again on returns |
| Crushed retail box triggers returns | Six-face grading; doubtful boxes photographed and held for your call |
| Static and rough handling risk | Low-touch bench work; devices never leave factory packaging on our floor |
| Lithium battery rules keep moving | Battery SKUs reviewed case-by-case against Amazon's current requirements |
| Returns arrive in unknown condition | Graded for condition and completeness — never "repaired" on paper |
Exterior serials and IMEIs recorded against the shipment as cartons open — your evidence file for lost-unit and swap disputes, built before you need it.
Every carton face inspected; dents, crush and scuffs photographed and set aside so damaged packaging never rides into FBA under a full-price listing.
Labels applied without covering printed barcodes, regulatory marks or factory seals — scan-verified so the right ASIN gets the right unit.
Bubble, overboxing and void fill where retail cartons are too weak for the inbound journey — decided per SKU, not applied blindly to everything.
Factory bulk-packed chargers, earbuds and adapters bagged or boxed into sellable units with warning labels where required.
Removal orders graded for wear, seals and completeness, serials matched to intake records — sellable units relabeled back into FBA, the rest documented. See our returns processing page.
Cartons counted against your PO, retail boxes graded, serials recorded where requested — findings reported the same day.
Clean units move to prep; doubtful boxes wait for your decision with photos; battery SKUs get their case-by-case review.
FNSKU labels placed and scan-verified, protective packing added per SKU, seals left exactly as the factory made them.
Compliant shipments hand to the carrier within 24–48 hours, and the serial log reconciles what left against what arrived.
Swap fraud dies against a serial log. With intake records on file, a mismatched return becomes a documented claim instead of your word against the buyer's.
Grading catches them at the dock. You choose per unit — repack into fresh boxes, divert to another channel, or claim against the carrier while photos still mean something.
Bulk-packed devices become retail-ready here: individually bagged or boxed, warning-labeled, FNSKU'd and shipped as units Amazon will actually receive.
We grade each returned unit against your criteria — packaging, wear, completeness — and split the pile into relabel-and-resell, hold, and send-back. Decisions replace the pile.
Electronics intake starts with counts against your PO and a photographed condition check of the retail boxes themselves, because for electronics the box is part of the product. From there: serial-number capture where you want it, FNSKU labels placed without covering printed barcodes or seals, bubble or overboxing where the retail carton is weak, and scan-verified shipments to Amazon within 24–48 hours.
Not unless you tell us to. A factory-sealed box is a trust signal to the buyer, and breaking a seal can move a unit out of new condition in Amazon's eyes. Our default for sealed electronics is exterior-only handling: label, protect, ship. Opening is reserved for units you flag for inspection, bulk-packed goods that need retail packaging, or boxes with visible damage worth investigating.
Yes — where the serial or IMEI is printed on the outside of the retail box, we record it against the shipment during intake and send you the list. That record is your evidence when Amazon loses a unit, when a buyer swaps a returned device, or when a warranty dispute needs proof of what you actually shipped. Details of what our intake checks cover live on our product inspection page.
They get pulled and photographed before anything ships. A dented corner on a router box invites a return even when the device inside is perfect, so you decide with pictures in hand: send it as-is, move it to a new-box repackaging job, sell it on another channel, or hold it. What never happens is a crushed box quietly entering FBA under a full-price listing.
We grade, we don't repair — and we'd rather say that plainly than imply a bench we don't run. Returned electronics get a condition and completeness review: packaging state, visible wear, seals intact or broken, cables and accessories present against the box list. Units that pass your criteria are relabeled and returned to FBA; the rest are held or shipped back to you with photos and notes.
Battery-containing SKUs are reviewed case-by-case against Amazon's current requirements before we accept them into the prep flow. Rules for lithium cells shift, and they differ by whether the battery ships installed, packed with the device, or alone — so send us the ASIN and how the battery ships, and we'll confirm what we can do before your freight moves.
Our approach is low-touch by design: units stay in their factory packaging, bare boards and exposed components are not handled on our floor, and prep happens on the bench rather than in a pile. We're a prep warehouse, not a certified ESD laboratory, and we don't claim otherwise — which is exactly why the safest electronics prep is the kind that never takes the device out of its box.
Yes. Earbuds, chargers, adapters and similar goods often arrive fifty to a carton with no individual packaging. We bag or box each unit, add suffocation warnings where poly bags are used, apply FNSKU labels and build compliant shipments — turning factory bulk into units Amazon will accept and buyers will keep.
That's one of our busiest lanes. Your forwarder delivers the cleared freight to our Medley dock — container, LCL or air through MIA — and electronics get counted, condition-checked and serial-logged before Amazon ever sees them. Catching a bad production run at our dock instead of inside FBA is the whole point; our China-to-FBA page walks through the routing.
Tell us what you sell — device types, monthly unit volume, whether SKUs contain batteries, and whether you want serial capture. You'll have per-unit pricing and an intake plan within one business day, with no setup fee and no monthly minimum.
Describe your catalog — device types, monthly volume, battery content, and whether you want serials captured at intake. Per-unit pricing and an intake plan come back within one business day.
